Google Deletion Policy

Altura Credit Union Google Play Account Deletion Policy

The Google Play Store has implemented a requirement for Altura Credit Union to provide our members with the ability to request removal of their app accounts and any associated data. As a financial institution we are required to maintain some historical data, even after a digital banking account is deleted. This data is retained temporarily for fraud prevention and in accordance with laws and regulations governing bank data retention periods.

How to Delete Your Digital Banking Account:

Notify us that you would like to delete your digital banking account by any of the methods listed below:

We may contact you to confirm your deletion request before processing.

Digital Banking Data Deletion

When you request the deletion of your digital banking account the following will happen:

               Digital Banking Data

      • Your digital banking profile will be deleted; your username will no longer be associated to your financial accounts, personal data, or app settings.
      • You will not be able to access digital banking in the mobile app or via online banking. You will need to re-enroll to use digital banking services if your account remains open.
      • Configured alert preferences will be deleted.
      • Scheduled one time and recurring bill payments will be cancelled.
      • Scheduled one time and recurring transfers will be cancelled.

               App Usage Data

      • Records of your activity and usage within the mobile application will be temporarily retained in our internal system for fraud prevention and to comply with data retention and audit requirements.